Our refund and returns policy is simple, once furniture is purchased, shipped out or delivered it can not be returned. Also, once an order is set to be prepared for pull, then there is no way to get a complete refund of that order, should you choose to cancel it. The partial refund is due to the labor and materials that have been applied and invested to that project already, which are costs that are actually incurred. However, if your order is damaged in transit through our carrier then we will replace the product with the same one or a similar option if the same one is not available.
Should our company choose to refund your order for any qualifying reason, then we will issue a refund within 7 business days of the cancellation of your order or return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Cube World USA @ 10929 Firestone Blvd, Suite 165, Norwalk, CA 90650.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns or feel free to call or text 949-573-6982 anytime!